Privacy Policy

Your privacy matters to us. This policy explains how gorentexnova collects, uses, and protects your personal information when you use our monthly budgeting services.

Information We Collect

When you use gorentexnova's budgeting services, we collect information that helps us provide personalised financial guidance. This includes data you provide directly and information gathered through your use of our platform.

Personal Information

We collect your name, email address, phone number, and postal address when you create an account. This basic information helps us communicate with you about your budgeting progress and send important service updates.

Financial Data

Your budgeting categories, spending patterns, savings goals, and financial preferences are stored securely to provide tailored recommendations. We never store actual bank account numbers or payment card details on our servers.

Technical Information

We automatically collect device information, IP addresses, browser type, and usage patterns to improve our service performance and identify technical issues. This data helps us optimise your experience across different devices.

How We Use Your Information

Your information serves specific purposes that directly benefit your budgeting experience. We're transparent about every way we use your data.

  • Provide personalised budget recommendations based on your spending patterns
  • Send monthly budget reports and savings milestone notifications
  • Improve our budgeting algorithms through anonymised usage analysis
  • Respond to your support requests and technical questions
  • Comply with Australian financial services regulations and legal requirements
  • Detect and prevent fraudulent activity or unauthorised access attempts

We never sell your personal information to third parties or use it for purposes beyond those listed here. Your trust is essential to our business relationship.

Data Storage and Security

gorentexnova takes data security seriously. We implement multiple layers of protection to safeguard your personal and financial information against unauthorised access, alteration, or deletion.

Encryption and Storage

All data transmissions use TLS 1.3 encryption. Your information is stored on secure servers located in Australia, with regular backups maintained in geographically separate locations. Database access requires multi-factor authentication and is logged for security monitoring.

Access Controls

Only authorised gorentexnova team members can access your information, and only when necessary for service delivery or technical support. Our staff undergo regular security training and sign confidentiality agreements.

Data Retention

We retain your account information for as long as you maintain an active account with us. After account closure, personal data is securely deleted within 90 days, except where longer retention is required by Australian law.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. We make exercising these rights straightforward and free of charge.

  • Request access to all personal information we hold about you
  • Correct inaccurate or outdated information in your profile
  • Delete your account and associated personal data
  • Restrict how we process your information for specific purposes
  • Receive a copy of your data in a portable format
  • Object to certain types of data processing activities

Exercising Your Rights

To exercise any privacy right, contact us at contact@gorentexnova.com with your request. We'll respond within 30 days and may need to verify your identity before processing certain requests. You can also update most account information directly through your dashboard settings.

Third-Party Services

gorentexnova works with carefully selected service providers to deliver our budgeting platform effectively. These partnerships are governed by strict data protection agreements.

Service Providers

We share limited information with cloud hosting providers, email service platforms, and analytics tools. These providers are contractually required to protect your data and can only use it for the specific services they provide to gorentexnova.

No Data Sales

We do not sell, rent, or trade your personal information to advertisers, marketers, or other third parties. Your financial data remains confidential and is used solely to provide you with budgeting services.

Cookies and Tracking

Our website uses cookies to remember your login status and preferences. We also employ analytics tools to understand how users interact with our budgeting features.

  • Essential cookies that enable core functionality like user authentication
  • Performance cookies that help us identify and fix technical issues
  • Preference cookies that remember your dashboard customisations

You can disable non-essential cookies through your browser settings without affecting core budgeting functionality. Our cookie banner allows you to manage preferences directly on our website.

International Data Transfers

Your personal information is primarily stored and processed within Australia. In limited circumstances, we may transfer data internationally to trusted service providers.

Safeguards for International Transfers

When international transfers occur, we ensure adequate protection through standard contractual clauses, adequacy decisions, or other approved mechanisms under Australian privacy law. These transfers are limited to essential business purposes only.

Children's Privacy

gorentexnova's budgeting services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we discover that a child has provided personal information, we will delete it promptly.

Parents or guardians who believe their child has provided information to gorentexnova should contact us immediately at contact@gorentexnova.com.

Policy Updates

We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. Significant changes will be communicated through email notifications and prominent website notices.

Continued use of gorentexnova's services after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

Privacy Contact Information

gorentexnova Pty Ltd
15 Hatchett St
Cranbrook QLD 4814
Australia

Email: contact@gorentexnova.com
Phone: +61 409 402 072

For privacy-specific inquiries, please include "Privacy Request" in your email subject line.

This privacy policy was last updated on 15 March 2025